Terms of service
TERMS OF SERVICE
GENERAL INFORMATION
Welcome to S’ILLA.
The terms “we”, “us” and “our” refer to S’ILLA. S’ILLA operates this store and website, including all related information, content, features, tools, products and services, in order to offer you, the customer, a selected shopping experience (the “Services”). S’ILLA is powered by Shopify technology, which enables us to provide the Services.
The following terms and conditions, together with any policies referred to in this document, constitute these “Terms of Service” or “Terms” and describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover areas such as warranties, disclaimers and limitation of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and by our Privacy Policy [LINK]. If you do not agree to these Terms of Service or to our Privacy Policy, you must not use or access our Services.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the legal age of majority in your country, state or province of residence, and that you have given us your consent to allow any of your minor dependants to use the Services on devices that you own, purchase or manage.
In order to use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address, billing information, payment information and shipping details.
You represent and warrant that all information you provide in our store is accurate, current and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity carried out through your account. You may not transfer, sell, assign or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our online store. However, please note that the colours or appearance of a product may vary from how they appear on your screen, depending on the device you use to access the store and its settings.
We do not guarantee that the appearance or quality of any product or service you purchase will meet your expectations or be identical to how it is displayed or presented in our online store.
All product descriptions may be modified at any time without prior notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. S’ILLA reserves the right to accept or reject your order for any reason, at its sole discretion. Your order will not be considered accepted until S’ILLA confirms that it has accepted it.
We must receive and process your payment before accepting your order. You should review your order carefully before completing your purchase, as S’ILLA may not be able to process cancellation requests once an order has been accepted.
If we do not accept, modify or cancel an order, we will attempt to notify you by contacting you via the email address, billing address or phone number provided at the time the order was placed.
You may return or exchange your purchase only in accordance with our Refund Policy [LINK].
You represent and warrant that your purchase is for personal or domestic use and not for commercial resale or export.
SECTION 4 — PRICES AND BILLING
Prices, discounts and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in the order confirmation sent to you by email.
All prices displayed in our online store include VAT where applicable. Unless expressly stated otherwise, published prices do not include shipping costs, handling fees, customs duties or import charges that may apply to deliveries outside the European Union.
Prices published in our online store may differ from prices offered in physical stores, other online stores or stores operated by third parties.
From time to time, we may offer promotions through the Services that may affect pricing and may be governed by terms and conditions different from these Terms. If there is a conflict between the terms of a promotion and these Terms, the terms of the promotion shall prevail.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made through our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiry dates, so that we can complete your transactions and contact you when necessary.
You represent and warrant that:
(i) the credit card information you provide is true, correct and complete;
(ii) you are duly authorised to use such credit card for the purchase;
(iii) the charges incurred by you will be accepted by your credit card company; and
(iv) you will pay the charges incurred by you at the published prices, including any applicable shipping, handling, customs or import charges where applicable.
SECTION 5 — SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. All delivery times are estimates only and are not guaranteed.
We shall not be liable for delays caused by shipping carriers, customs procedures or events outside our control. Once we transfer the products to the shipping carrier, ownership and risk of loss are transferred to you.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, brand names, texts, samples, images, graphics, product reviews, videos, audio, and the design, selection and arrangement thereof, are owned by S’ILLA, its affiliates or licensors, and are protected by patent, copyright and other intellectual property laws.
These Terms allow you to use the Services solely for your personal and non-commercial use.
You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent.
Except as expressly provided in these Terms, nothing in these Terms grants, or shall be construed as granting, you any licence or other rights under any patent, trademark, copyright or other intellectual property right of S’ILLA, Shopify or any third party.
Unauthorised use of the Services may constitute a violation of intellectual property laws. All rights not expressly granted herein are reserved by S’ILLA.
The names, logos, product and service names, designs and slogans of S’ILLA are trademarks of S’ILLA or its affiliates or licensors. You must not use such trademarks without the prior written permission of S’ILLA.
The name, logo, product and service names, designs and slogans of Shopify are trademarks of Shopify. All other names, logos, product and service names, designs and slogans appearing in the Services are trademarks of their respective owners.
SECTION 7 — OPTIONAL TOOLS
We may provide you with access to customer tools offered by third parties as part of the Services. We do not monitor, control or have any input over such tools.
You acknowledge and agree that we provide access to such tools “as is” and “as available”, without any warranties, representations or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms under which such tools are provided by the relevant third-party providers.
We may also, in the future, offer new features through the Services, including the release of new tools and resources. Such new features shall also be considered part of the Services and shall be subject to these Terms of Service.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including any third-party embedded functionality.
We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services in order to access third-party materials or websites, you do so at your own risk.
We shall not be liable for any damage or harm related to your access to any third-party website, or your purchase or use of any products, services, resources or content on any third-party website.
Please carefully review the policies and practices of third parties and ensure that you understand them before entering into any transaction. Complaints, claims, concerns or questions regarding third-party products and services should be directed to the relevant third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
S’ILLA operates using Shopify technology, which enables us to provide the Services. However, any sale or purchase made in our store is made directly with S’ILLA.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales between you and S’ILLA, including any injury, damage or loss resulting from the purchase of products or services.
You hereby expressly release Shopify and its affiliates from any claims, damages and liabilities arising from or relating to your purchase and transaction with S’ILLA.
SECTION 10 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, which can be viewed here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, which can be viewed here [LINK].
By using the Services, you acknowledge that you have read this Privacy Policy.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve our Services.
The information you submit to the Services will be transmitted and shared with Shopify, as well as with third parties that may be located in a country other than the one in which you reside, for the purpose of providing the Services.
Please review our Privacy Policy [LINK] for more information about how we, Shopify and our partners use your personal information.
SECTION 11 — COMMENTS
If you submit, upload, post, email or otherwise transmit ideas, suggestions, comments, reviews, proposals, plans or other content, collectively referred to as “comments”, you grant us a perpetual, worldwide, sublicensable and royalty-free licence to use, reproduce, modify, publish, distribute and display such comments in any medium and for any purpose, including commercial use.
For example, we may use our rights under this licence to operate, provide, evaluate, improve, optimise and promote the Services, and to comply with our obligations and exercise our rights under these Terms of Service.
You also represent and warrant that:
(i) you own or have all necessary rights to all comments;
(ii) you have disclosed any compensation or incentive received in connection with submitting your comments; and
(iii) your comments comply with these Terms.
We shall have no obligation:
(1) to maintain any comment in confidence;
(2) to pay compensation for any comment; or
(3) to respond to any comment.
We may, but have no obligation to, monitor, edit or remove comments that we determine, at our sole discretion, to be unlawful, offensive, threatening, defamatory, libellous, pornographic, obscene or otherwise objectionable, or that violate any party’s intellectual property rights or these Terms of Service.
You agree that your comments will not infringe any rights of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights.
You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Services or any related website.
You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of any comment.
You are solely responsible for any comments you make and their accuracy. We assume no responsibility for any comment posted by you or by any third party.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on or through the Services may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times or availability.
We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have placed your order.
SECTION 13 — PROHIBITED USES
You may access and use the Services only for lawful purposes.
You may not access or use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) to violate any international, federal, provincial, state or local regulation, rule, law or ordinance;
(c) to infringe or violate our intellectual property rights or the intellectual property rights of others;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or harm any of our employees or any other person;
(e) to transmit false or misleading information;
(f) to knowingly send, receive, upload, download, use or reuse any material that does not comply with these Terms;
(g) to transmit or procure the sending of any advertising or promotional material, including any “junk mail”, “chain letter”, “spam” or any other similar solicitation;
(h) to impersonate or attempt to impersonate any other person or entity; or
(i) to engage in any other conduct that restricts or inhibits any person’s use or enjoyment of the Services, or which, as determined by us, may harm S’ILLA, Shopify or users of the Services, or expose them to liability.
In addition, you agree not to:
(a) upload or transmit viruses or any other type of malicious code that is or may be used in any way that affects the functionality or operation of the Services;
(b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) spam, phish, pharm or pretext the Services;
(e) use any robot, spider, scraper, data gathering and extraction tools, devices or automatic processes, artificial intelligence tools, including agentic AI, or automated or manual means to access the Services; or
(f) interfere with, circumvent or bypass security or authorisation features, robot exclusion headers or any other measures we use to restrict access to the Services.
We reserve the right to suspend, disable or terminate your account at any time, without prior notice, if we determine that you have violated any part of these Terms.
SECTION 14 — AGENTS
14.1 This section, the “Agent Terms”, applies if you use, permit, enable or cause the deployment of an Agent to access, use or interact with any Service.
“Agent” means any software or service that performs autonomous or semi-autonomous actions on behalf of, or at the instruction of, any person or entity, and that may operate on behalf of or using that person’s device without direct supervision.
14.2 No Agent may access, use or interact with the Services unless, at all times, it identifies itself and operates in strict compliance with the requirements of Section 14.4 below.
In addition, no Agent may access, use or interact with the Services if we have requested that the Agent refrain from accessing, using or interacting with any Service.
14.3 We may limit, including by technical measures, any Agent’s access to, use of and interaction with the Services, and the manner in which such access, use and interaction takes place.
14.4 Agents must:
(i) identify, in every HTTP/HTTPS request, that the request originates from an Agent and disclose the name of the Agent by including the following in the user-agent field string of the request: “Agent/[agent name]”;
(ii) not conceal or create confusion about the fact that any access, use or interaction originates from an Agent, including by:
(a) imitating human behaviour and interaction patterns; or
(b) completing or bypassing CAPTCHAs or measures intended to distinguish computer use from human use;
(iii) truthfully respond to any question or instruction intended to determine whether interactions originate from a human or a computer; and
(iv) not circumvent or otherwise avoid any measure intended to block, limit, modify or control whether and how Agents access, use or interact with the Services.
SECTION 15 — TERMINATION
We may terminate this agreement or your access to the Services, or any part of them, at our sole discretion at any time without prior notice, and you will remain responsible for all amounts due up to and including the date of termination.
The following sections shall continue to apply after any termination: Intellectual Property, Comments, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver; Entire Agreement, Assignment, Governing Law, Privacy Policy and any other provisions which, by their nature, should survive termination.
SECTION 16 — DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided for general informational purposes only. We do not guarantee the accuracy, completeness or usefulness of this information.
Any reliance you place on such information is strictly at your own risk. We disclaim all liability arising from any reliance placed on such materials by you or any other visitor to the Services, or by anyone who may be informed of any of their contents.
UNLESS EXPRESSLY STATED BY S’ILLA, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE AND NON-INFRINGEMENT.
WE DO NOT WARRANT, REPRESENT OR GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.
SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES OR OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
SECTION 17 — LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL S’ILLA, OUR PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS OR LICENSORS, OR THOSE OF SHOPIFY AND ITS AFFILIATES, BE LIABLE FOR ANY INJURY, LOSS, CLAIM OR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF SAVINGS, LOSS OF DATA, REPLACEMENT COSTS OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT, INCLUDING NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, ARISING FROM YOUR USE OF ANY OF THE SERVICES OR ANY PRODUCT PURCHASED USING THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, BUT NOT LIMITED TO, ANY ERROR OR OMISSION IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT OR PRODUCT POSTED, TRANSMITTED OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
SECTION 18 — INDEMNIFICATION
You agree to indemnify, defend and hold harmless S’ILLA, Shopify and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any loss, damage, liability or claim, including lawyers’ fees, payable to any third party due to or arising from:
(1) your breach of these Terms of Service or the documents incorporated by reference;
(2) your violation of any law or the rights of a third party; or
(3) your access to and use of the Services.
We will notify you of any indemnifiable claim, provided that failure to give prompt notice shall not relieve you of your obligations unless you suffer material prejudice.
We may control the defence and settlement of such claim at your expense, including the selection of counsel, but we will not settle any claim that imposes non-monetary obligations on you without your consent, which shall not be unreasonably withheld.
You shall cooperate in the defence of indemnification claims, including by providing relevant documents.
SECTION 19 — SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void or unenforceable, such provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service.
Such determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 20 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect of the Services constitute the entire agreement and understanding between you and us and govern your use of the Services, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including, but not limited to, any prior versions of the Terms of Service.
Any ambiguity in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 21 — ASSIGNMENT
You may not delegate, transfer or assign this agreement or any of your rights or obligations under these Terms without our prior written consent, and any such attempt shall be null and void.
We may transfer, assign or delegate these Terms and our rights and obligations without your consent and without notifying you.
SECTION 22 — GOVERNING LAW
These Terms of Service and any separate agreements through which we provide you with Services shall be governed by and construed in accordance with the laws of Spain.
You and S’ILLA, operated by Equin Closet, S.L., submit to the jurisdiction of the courts and tribunals corresponding to the registered office of S’ILLA, unless applicable consumer protection law provides otherwise.
In accordance with Article 14.1 of Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes, consumers are informed that the European Commission provides an online platform for alternative dispute resolution, accessible through the following link:
https://ec.europa.eu/consumers/odr
SECTION 23 — HEADINGS
The headings used in this agreement are included for convenience only and shall not limit or otherwise affect these Terms.
SECTION 24 — CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by publishing updates and changes on our website.
It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms in accordance with applicable law, and such changes shall take effect on the date specified in the notice.
Your continued use of or access to the Services after any changes to these Terms of Service have been published constitutes acceptance of those changes.
SECTION 25 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to:
The Website is operated by:
S’ILLA
Equin Closet, S.L.
VAT number: B21707179
Registered address: Calle Toledo, 10, Palma, España
Email: info@sillaequestrian.com