Shipping policy

SHIPPING POLICY

Shipping origin
All orders are prepared and shipped from Palma de Mallorca, Spain.

Shipping areas
We ship to Spain and all countries within the European Union. For deliveries outside the EU, please contact us at [your contact email] to request a personalised shipping quote.

Shipping costs
Shipping is free on all orders delivered to Spain and the European Union.

Delivery times
Estimated delivery times are as follows, counted in working days from the confirmation of your order:

Products in stock: between 2 and 5 working days.
Handmade products: between 10 and 15 working days, as each piece is crafted with special care and attention.

These delivery times are estimates and may be affected by exceptional circumstances such as public holidays, adverse weather conditions or periods of high demand.

Shipping carriers
We work with MRW, DHL and UPS to ensure safe, trackable delivery for every order.

Order tracking
Once your order has been shipped, you will receive an email with your tracking number so you can check the status of your delivery at any time.

Shipping issues
If your order arrives damaged or you do not receive it within the estimated delivery time, please contact us as soon as possible at [your contact email] and we will handle it immediately.